We charge a flat rate of £7.00 for delivery within the United Kingdom. Prices are charged in pounds sterling and include VAT.

We aim to dispatch all orders the same day. Orders placed late in the day may be dispatched the next working day. Orders placed on Saturday or Sunday are dispatched on Monday. Orders placed over a Bank Holiday will be dispatched two business days after the holiday.

Yes. Different postage rates apply for destinations outside the UK. Please use the shipping calculator at checkout to see international options and charges.

Many of our products are made in limited numbers. If an item is out of stock it can be made to order — we will contact you with an estimated dispatch date. To check availability before ordering, emailinfo@lacorine.co.ukor call020 8777 7534.

Yes. You can cancel at any time before dispatch by contacting us. You may also cancel after dispatch by returning the order within 30 days of receipt (14 days for Sale items), in its original condition, for a full refund or exchange. Delivery costs are only refunded if you return the entire order within the 7-day cooling-off period. Your statutory rights are upheld.

All products come with our 100% satisfaction guarantee. Non-sale items must be returned within 30 days; sale items within 14 days. Items must be in their original, unworn, unused, and unmodified condition.

Contact us by email at info@lacorine.co.uk or by phone on 020 8777 7534 and we will arrange everything for you.

Lacorine Returns
20 Long Meadow Close
West Wickham
Kent BR4 0EQ
England

Refunds are made in the same form as the original payment. Exchange merchandise is dispatched free of additional delivery charge (Royal Mail Standard Delivery). Requests for Special Delivery will incur an additional charge.

Yes. Unsuitable gifts may be returned by the recipient for an exchange or a gift card refund. Financial refunds can only be given to the original purchaser.

Alpaca fibre is a natural, luxuriously soft material known for its warmth, breathability, and durability. Lacorine sources its alpaca responsibly in Peru.

Yes. Alpaca fibre is a natural, renewable material. Lacorine is committed to responsible sourcing and a considered approach to production. See our Sustainability page for more detail.

Alpaca fibre is naturally hypoallergenic and free from lanolin, making it a good choice for people with sensitive skin.

Full sizing guidance is available on our Sizing and Care Information page. If you are unsure which size to choose, please contact us and we will be happy to help.

Detailed care instructions are on our Care & Longevity page. As a general guide, alpaca garments should be hand-washed or dry-cleaned and stored flat to maintain their shape and softness.

With proper care, alpaca products are exceptionally long-lasting. Our Care & Longevity page has full guidance on keeping your piece in beautiful condition for years to come.